Student Services
Student Services
Student services are spread out on campus and some staff persons are not sufficiently informed and therefore unable to direct students to specific service areas. A centrally located one-stop-shop appears to be a preferred delivery model. Estimates from ROSS are that 45 employees ‘touch’ 8,000 students, four times per term. This is considered low and as the University moves away from process-centric to student-centric systems, the amount of interaction is expected to increase.
Image
