U of L Telecommunications equips all of our residences with desk phones, providing a default phone service for every room. These Internet Protocol (IP Phones) run over high speed, part of an enhanced 911 service that enables 911 to call you back.

The phone unit is equipped with a Cisco Emergency Responder device which acts as a location-based unit identifier. In the event of an emergency or critical incident, you will receive an intercom message through the phone accompanied by an alarm and flashing lights.

If the phone unit is disconnected, moved, or tampered with, it will appear on a report and you will be asked to plug it back in.

These phones will only work on ULeth campus and if the device is removed you will incur additional costs.

The numbers are essentially a 4-digit extension number. You can call out but you cannot receive any calls from off-campus.

The call display will simply indicate "Residence," and room numbers are never published in a directory.

Telephone cables are labeled for your telephone use. They must be connected at all times.

Contact the ITS Solutions Centre (help desk)
They will want to know

  1. Who you are
  2. What your phone number is
  3. Type of phone (Hardwired Cisco phone or personal cordless)
  4. Whether a service technician team can enter the room if you are not available?

See Telecom and Internet Services for details of phone service in On-Campus Housing.

Disconnected Phones

If your phone needs to be disconnected due to construction etc., you will be notified in advance.

If your phone appears to be disconnected, there are a few things that you can check and possibly fix yourself.

  1. Is there power? (allow time for the phone to reboot)

    • Is the display on?
  2. Have you "jiggled" the cord?
  3. Are the "patch cords" properly plugged in? Supplied by the U of L and generally blue in colour (can be black, white, or other). The 10-100 SW goes to the switch wall and the 10-100 PC goes to your personal computer

The phone may need to be replaced if

  1. There is visible damage to the port or cable
  2. The inside pins damaged
  3. There is debris on the floor

PDF iconHow to connect to a wall-mount access point 



Cisco Phone


* Note that your desk phone may look different to the one shown in the image


Cisco Phone Connection