Maintenance Request
If you encounter any issues in your unit throughout the school year—whether something is broken, leaking, misplaced, or not working—please submit a Maintenance Request as soon as possible to avoid any further issues or damages.
Submitting an Online Maintenance Request
To submit a Maintenance Request, you must log in through the StarRez Portal using your ULeth login info.
StarRez is the same website you used to apply to live in Residence.
You will need your ULeth username and password to log in to the student portal to create an online maintenance request.
Once you have submitted a work order request through the online maintenance request system, Housing Services Maintenance will have added this item to their list and will be happy to address your request as soon as possible.
Please be advised that requests are prioritized based on urgency from high to low. Subject to the above categorization, requests are processed in the order in which they are received. In some cases, Housing Maintenance may have to contract out the request to an electrician, plumber, or other trade which can impact our response time.
By submitting a maintenance request, you are granting the maintenance team permission to enter your unit.
Your request is important to us and we will address it as soon as possible.
Should you have any questions or concerns about this process, please don’t hesitate to contact Housing Services at housing@uleth.ca or (403) 329-2584 or visit us at C420 University Hall (M-F 9:00 AM-12:00 PM and 1:00 PM - 4:00 PM)
For after-hours emergencies such as flooding or unsafe conditions, please call Security Services at (403) 329-2345
Notify Housing Services or your RA immediately! After hours - Call Campus Security
Housing Services (403) 329-2584 | Security Services (403) 329-2345
Please call Housing Services in the event you are experiencing a utility or appliance outage.
After Hours - Call Security Services.