Submitting an Online Maintenance Request
To submit a Housing Online Maintenance Request, log in through the StarRez Portal.
You will need your ULeth username and password to log in to the student portal to create an online maintenance request.
Instructions
Timelines
Once you have submitted a work order request through the online maintenance request system, Housing Services Maintenance will have added this item to their list and will be happy to address your request as soon as possible.
Please be advised that requests are prioritized based on urgency from high to low. Subject to the above categorization, requests are processed in the order in which they are received. In some cases, Housing Maintenance may have to contract out the request to an electrician, plumber, or other trade which can impact our response time.
By submitting a maintenance request, you are granting the maintenance team permission to enter your unit.
Your request is important to us and we will address it as soon as possible.
Should you have any questions or concerns about this process, please don’t hesitate to contact Housing Services at housing@uleth.ca or (403) 329-2584 or visit us at C420 University Hall (M-F 9:00 AM-12:00 PM and 1:00 PM - 4:00 PM)
For after-hours emergencies such as flooding or unsafe conditions, please call Security Services at (403) 329-2345
In case of an Emergency
Notify Housing Services or your RA immediately! After hours - Call Campus Security
Housing Services (403) 329-2584 | Security Services (403) 329-2345
Please call Housing Services in the event you are experiencing a utility or appliance outage.
After Hours - Call Security Services.
We care about your home and we would like you to be comfortable there. If there is anything that requires maintenance, please don’t hesitate to Contact Us.