FAQ for Students

We are excited to welcome you to the Fall 2021 term at uLethbridge. Here’s what you can expect this fall with answers to some frequently asked questions.

Last updated: July 30, 2021 at 5:17pm

Academic support                    

You can record audio or video of lectures providing prior approval has been given by your instructor or the performer. Even with permission, the recording can only be used for personal study and may not be duplicated. Please consult the Academic Calendar for more information.

Yes! You can find resources on our Student Success Centre website. We will also be offerings a series of online workshops to prepare you for studies this fall. We will update the information on the website as it becomes available. 

As a student, you have a responsibility to conduct yourself with academic integrity. This means being honest in your work and responsibility for acknowledging the work of others. uLethbridge values the academic integrity of our staff and students and take academic offenses seriously.

Academic offenses include cheating, duplication, plagiarism, distributing or receiving confidential academic materials, and misrepresentation. You can learn more about academic integrity and find helpful resources on the Student Success Centre website. Click on Academic Integrity in the drop-down.

Yes! Our Writing Centre offers free consultations to all students to assist at every stage of the writing process. Appointments are currently taking place online. Learn how the Writing Centre can help you succeed at uLethbridge. 

New Student Orientation will be taking place on September 6th & 7th, and plans are being made for the event to be held in person, as long as public health guidelines permit.  

Learning accommodations are available through our Accommodated Learning Centre.

A step-by-step guide for how to register can be found here. New student intake for Fall 2021 will begin in July.  

Yes, we have seen a rise in stress caused by the pandemic, which has resulted in a 6% increase in the use of our Counselling Services resources. They have put together opportunities for group connection to help manage stresses, in addition to their one-on-one supports. ulethbridge.ca/counselling  

Accessing Lethbridge campus

Before You Arrive on Campus | Lethbridge Campus Only

1.      Complete the one-time Campus Access Safety Training and Attestation.

It outlines safety measures to support your on-campus experience.

Sign in to Moodle here. It should take you straight to the course. Print a copy of your certificate. Keep it handy in case you are asked for the certificate.

Select students may also need to complete a WHMIS training module. If so, it should be available to you when you sign into Moodle.  


2.      uLethbridge Safe App / Daily COVID-19 Health Check

All students, staff and faculty must complete a COVID-19 Daily Health Check each day before coming to campus. This can be completed by using the uLethbridge Safe app or the Being on Campus Registry.

Go to your AppStore for iPhone or Android, and search University of Lethbridge. Download ULETHBRIDGE SAFE. Once downloaded, you will use this every day that you come to campus.  

If you don’t have a smart phone, complete the COVID-19 Daily Health Check using an online form in the "Being on Campus Registry”.

Additional information is available on the U of L - Accessing Campus webpage.


3.      Pick up your Campus Access Card and your uLethbridge mask

We will be distributing masks for new students and campus access cards at AH116 on January 7–8 and 11–12, from 8:30 a.m. to 3:30 p.m. You will need to have completed the Moodle safety training prior to receiving your card.

If you already have an access card from the fall term, continue to use it. Your access will be updated.

Starting January 13, we will distribute the campus access cards and masks from TH101, the Facilities office in Turcotte Hall (lower level—please enter the NORTH doors of the building which has steps down to the Facilities office) by appointment only. Schedule an appointment.

4.      Parking information

If you purchased a parking permit for the spring term, you can pick it up at the Facilities office in Turcotte Hall, TH101.

Every Day Before You Arrive on Campus

Complete the DAILY HEALTH CHECK through the uLethbridge Safe app or the Being on Campus Registry.

If you use the app, you will get a “green badge” that indicates you are permitted to come to campus.

If you get a “red badge”, stay home and follow the instructions on the app regarding your situation. Call Health Link 811 and talk with Alberta Health Services about your symptoms

It is important you understand that if you have any symptoms related to COVID-19, or are not feeling well, do not come to campus. Let your instructor know by email you are ill.  A medical note is not required.

All persons submitting a YES response to the Daily Health Check questions will receive a follow-up call from the Campus Safety office.

Questions? Call Campus Safety at 403-329-2603

1st Choice Savings Center for Sport and Wellness: Fitness Centre, Max Bell Pool (By appointment, register at ulethbridge.ca/sportrecAll fitness facilities are currently closed due to COVID-19 restrictions.

Anderson Hall: Student Success Centre, computer lab, study space, free WIFI access, Library services, Cash Office, uPass card information (call ahead to confirm eligibility at 403-329-2490), curbside textbook order pick up if you ordered your books online, and counter service is available from Tuesday to Thursday, 10 a.m. to 2 p.m. 

Students’ Union Building: Food Court, ULSU Office (Wednesdays), Registrar’s Office (In-person service temporarily suspended, please email regoffice@uleth.ca), Health Centre, the Zoo.  

Outdoor Space: Accessible to all students, whether taking in-person classes or not. Social distancing requirements are in place and masks are recommended outdoors when social distancing isn’t possible.

Hours | May 3 – August 24, 2021 

Monday to Friday: 10 a.m. to 4 p.m.
Closed: Weekends, May 24 (Victoria Day),  June 28 – July 2 (summer break) and August 2 (Civic Holiday)

IT loans and drop-offs                                            AH175
IT computer lab                                                       AH147
IT Services: staff needing to drop off or pick up any equipment the week of June 28 – July 2 (minus the stat on July 1) will make direct arrangements with IT.

Study hall                                                                 AH116, AH117  
(additional study space in SU Ballrooms)

New media/music lab                                             AH177
Indigenous Student Success Cohort                    AH118

Residence student mail (ID required)                  AH144

Cash Office                                                               AH144
M-F: 9 a.m. to 3:30 p.m.

Student Success Centre                                         AH148
(M-Th: 9 a.m. to 12 p.m., 1 to 4 p.m.)

Library Services                                                       AH176
M-F: 10 a.m. to 4 p.m

Students' Union Office Hours | Updated April 30, 2021
Monday to Friday, 8:30 a.m. to 4:30 p.m.

Food Court, Monday to Friday
Coffee Company 8 a.m. – 6 p.m. 
Hiroba 11 a.m. – 2 p.m. 
Rockerman's 9:30 a.m –2 p.m.

Ballroom Study Spaces 11 a.m. – 7 p.m. (M-F) 

The Zoo 11 a.m. – 7 p.m. (M-F)



We have study spaces available to all uLethbridge students on the Lethbridge Campus in Anderson Hall and the Student Union Building. 

All spaces feature good, free WIFI, quiet study areas, group study/project space, and a computer lab. No access cards are needed to enter the buildings and no pre-booking is needed for most of the spaces (except the group study/project space). Masks are required while in the buildings. Please complete the health check when coming to campus by downloading the uLethbridge Safe app or going online to the ‘being on campus registry’: ulethbridge.ca/covid-19/accessing-campus.​

Anderson Hall spaces (drop-in computer lab and quiet study spaces; Indigenous students are welcome to use any of the spaces, but AH118 is dedicated to the ISSC program and all other Indigenous students who may wish to use it.  

Hours for all Anderson study spaces: 
May 3 – August 24, 2021 
Monday to Friday: 10 a.m. to 4 p.m.
Closed: Weekends, May 24 (Victoria Day),  June 28 – July 2 (summer break), August 2 (Civic Holiday)

Student Union Building study spaces:
May 3 – August 24, 2021 
Monday to Friday, 11 a.m. – 7 p.m.
Study Hall for quiet study space on the 3rd floor, in the ballrooms 



For Spring 2021, Summer 2021, Fall 2021 and Spring 2022, Admissions will accept Duolingo, IELTS Indicator, and TOEFL Special Home Edition as means of meeting ELP. For further information, visit Admissions.

Completed courses (including grades of CR, Pass, or Completed), will be used to meet additional admission requirements and pre-requisites for courses.

For admission purposes, Alberta Education diploma exams are not required for the 2020-21 school year. The University of Lethbridge will accept the final grades as presented on the Alberta Education transcript regardless of whether students have written the diploma exams.


The online store is always open!

Visit the Bookstore FAQ for more information. 

The counter service is closed until further notice. However, the Bookstore staff are contacting customers who have placed web orders to set up appointments for pick up at a different location. If you have placed an order, please check your email for further details. 

If you have questions, please complete this customer service form.

Course delivery                          

The University of Lethbridge prides itself on offering some of the best face-to-face learning options for our students. At this time, we have no intention of continuing to offer courses in an online format as an option for students.  

Classes will be in a blended model in the fall with the majority of classes being offered on campus. You can find times and locations of classes on your Bridge account or on our Dynamic Schedule. 

Tours are currently available but are limited due to small cohort sizes. Tours are offered every Tuesday and Thursday at 2 p.m., we are currently booked two months in advance. Book a tour

We will also have staff around campus during the first week of classes to help students with finding their way around. Remember, it will also be the first time on campus for most of our second-year students! 

Synchronous course: A course that meets on specific, scheduled days and times for live instruction, discussion, and course work. This means your instructor will meet with the class online during those times, and that regular class activity is held during this time period. You are expected to attend class, and are advised not to schedule other courses or commitments during the scheduled class time. Check the timetable note for confirmation that the course meets on the days and times scheduled.

Asynchronous course: A course that is delivered online, with no specific days or times scheduled. This means you will complete all course components on your own time and schedule, and there will be no scheduled meet times for the duration of the term. There will still be deadlines for readings, assignments, essays, test, etc. It is up to you to follow the instructor’s lead and manage your time to complete all required work by the deadlines set by your instructor. Check the timetable note for confirmation that there are no meet days or times scheduled.

A blended course is a course that is offered partially online and partially in-person. In the timetable, the Course Note and the Instructional Method with both indicate that the course is blended.

Our Timetable is now available and indicates the delivery model for all Fall 2021 course offerings. View the Timetable

This schedule is in place for the fall term and will remain as such as long as permitted by Alberta Health Services guidelines. 

Financial aid

The provincial government suggests applying for student loans at least 60 days before the start of classes.

Housing services                             

Move-in dates are scheduled every year on the Labour Day weekend, in conjunction with our New Student Orientation. You will receive information about move-in from Housing Services. 

Programming will focus primarily on online experiences and limited outdoor gatherings such as Netflix parties and video chats; student staff will focus on building community through virtual means.

While we strive to create a valuable community experience, please be aware that guests will not be permitted in residence, common spaces including licensed spaces will be closed (as directed by public health officials). Students living on-campus will not have access to other Housing facilities, and residence will be operating at a reduced capacity.

All residence students and other community members will be required to wear masks in common hallways. Enhanced cleaning measures will ensure high touch points are frequently disinfected. Guests will not be permitted in residence and common spaces including licensed spaces will be closed (as directed by public health officials). Students living on-campus will not have access to other Housing facilities, and residence will be operating at a reduced capacity.

The Housing Services office will be open to serve students on weekdays. Outside of business hours, student staff is well trained to support students and well-versed in campus resources. They can be reached via telephone when the Housing Services’ office is closed.

Yes! Options for mature students in housing include our apartment building Mt. Blackiston, our two townhomes Siksika and Tsuu t’ina, and Residence Village.

Learn more about our housing options for mature learners. 

Yes, each room has access to wired internet. Wifi is also available throughout campus. 

Our housing offers are based on a lottery system, and with each round of draws, more offers are sent out. If you have not yet received an offer there is no need to worry! Our next lottery draw is on June 1st, but you are welcome to email housing@uleth.ca for information regarding your application.  

At this time, we are planning to have UHall dormitories open to students this fall. We will continue to listen to all public health guidelines set out by the provincial government. 

Parking & transit

Yes, a parking permit or Pay & Park is required for anyone attending the Lethbridge Campus. Students have the option to purchase a four-month parking permit or use Pay & Park.

No, not all students require a parking spot. Students living in residence will apply for a parking permit during their Check-in through Housing Services, not through the parking lottery.

For the upcoming academic year, September 2021 to August 2022, student parking permits will be drawn through a lottery system, as was the process in previous years.

Students living in residence will apply for a parking permit during their Check-in through Housing Services, not through the parking lottery.

To be eligible for the permit sale you need to be an admitted student at the University of Lethbridge by July 8, 2021, at 4 p.m.

Read about the process of the parking lottery.

Yes, all students living in Lethbridge are still eligible to obtain a UPass even if your classes are online. UPass is available under the agreements with the City of Lethbridge and will be charged to all students.

Learn more about UPass: ULSUGSA

Registering for courses          

Registration Workshops are May 3–6, from 6:30-7:30 p.m. and can be accessed here: ulethbridge.ca/future-student/registration-support  

Each student will have their own registration window, with course registration opening on May 4, 2021. You can check your individual registration window on your Bridge account. Select the Student tab > Registration > Add, Drop, or Withdraw from Classes > Select the Term and your individual dates will be listed. 

Yes! Students interested in taking summer courses at another institution must fill out the proper Visiting Student Authorization (VSA) forms. Please contact your academic advisor before applying for a VSA.

This information can be found on your Program Planning Guide (PPG). Here are is a list of our PPGs: ulethbridge.ca/ross/ppgs 

Full-time student status is three to five courses per semester. The average student at uLethbridge takes four courses per semester.

Chat with your academic advisor if you are looking to declare a minor! You can find contact information for your Faculty or School's academic advising teams here.

Think of your sample sequence plan as the road map to your degree; it is just one of many routes to make it to your destination. You can follow it perfectly or you can branch out and move courses around if you choose to do so. The courses you will most likely want to make sure you take when they are suggested are those that are in bold. These courses are prerequisites for future required courses, so it is heavily suggested to take them when the PPG recommends them.

Sports & athletics

You should meet with your coaching staff to make sure you are planning your course schedule around your training schedule. You should also work with your teammates (especially those in their 3rd or 4th year) to see what they suggest. It can be tough to balance the workload of being a student athlete so also make sure that you discuss any major decisions with your academic advisors.  

Many teams host open tryouts. It is important to reach out to the coaches if you are interested in joining a team. 

Lifeguarding tryouts are usually run throughout the year when there is an open position. Keep an eye on the job board for postings or request to speak with the manager of Maxbell Aquatics to inquire about open tryouts. All lifeguards must have up-to-date certification.


(Email, Bridge, etc.)

Your email is created when you accept your offer of admission and pay your deposit. Visit ulethbridge.ca/webmail to sign in to Webmail. Your email will be your uLeth username with @uleth.ca added to the end of it. Please check your webmail frequently so you don’t miss out on any communications from uLethbridge, your professors, or classmates. 


Applicants have their email created once they accept the offer and pay the deposit 

Once you have created an account on the Bridge, you will receive your username and email.

As a result of email migrating from Google to Microsoft, you may need to change the configuration on your email client to continue to receive email. For more about this change visit the Student Office 365 Migration website, for general IT help visit the ITS Solution Centre.

The Office 365 apps (Outlook, Word, Excel, PowerPoint, OneNote etc.) can be downloaded at portal.office.com/account (Click “Install Office”). You can also download the Teams app.

You can learn about attending live classes using Zoom, engaging with your course material in Moodle, connecting to online computer labs, and the ins and outs of Office 365 at go.uleth.ca/student-tech

Tuition & fees               

You can find an updated list of tuition and fees at ulethbridge.ca/financial-services/fee-schedules, under COVID Fee Schedules.

Tuition and fees are assessed to student accounts on the first day of classes each term. You can view your registration charges as soon as you have completed registration; go to your student Bridge account and check under Registration Fee Assessment. You can also find a detailed report of your charges under Account Summary by Term.

Yes! Our University of Lethbridge Students Union offers Health & Dental coverage to all full-time students. Students with pre-existing coverage can opt out of this service. Learn more about the benefits and how to opt out.

Tuition and fees are due in full on October 1st for the fall term and February 1st for the spring term. You can pay online through your bank or in person at the Cash Office, located in Anderson Hall.  

Your tuition and fees will be calculated once you have selected all of your classes. Your tuition will be assessed after the add/drop deadline (after first week of classes) and you will find the tuition for your semester on your Bridge account!

Hours of Operation

Arts & Science
Monday to Friday: 8:30 a.m. - 4:30 p.m.
Online — M2102 (Markin Hall)
Calgary Campus
Monday to Friday: 9 a.m. - 5 p.m.
Online — 6th floor of 345 - 6 Avenue SE, Calgary, Alberta
Dhillon School of Business
Monday to Friday: 8:30 a.m. - 4:30 p.m.
Online — Lethbridge Campus: M2060 (Markin Hall)
Calgary Campus: Suite 6032, 345-6th Ave SE
Monday to Friday: 8:30 a.m. - 4:30 p.m.
Online — TH421 (Turcotte Hall)
Fine Arts
Monday to Friday: 8:30 a.m. - 4:30 p.m.
Online — W660 (Centre for the Arts)
Health Sciences
Monday to Friday: 8:30 p.m. - 4:30 p.m.
Online — M3080 (Markin Hall)
M3076 (Markin Hall)
School of Graduate Studies
Monday to Friday: 8:30 a.m. - 4:30 p.m.
Online — B610 (University Hall)
Monday to Friday: 8:30 a.m. - 4:30 p.m.
Online — SU060 (Students' Union Building)
ITS Solution Centre
Monday to Friday: 8:30 a.m. - 4:30 p.m.
Online — D570 (University Hall)
Phone Hours: 7:30 a.m. - 5:00 p.m.
Chat Support Hours: 8:30 a.m. - 4:30 p.m.
Cash Office
Monday to Friday: 9:00 a.m. - 3:30 p.m.
Online — AH144 (Anderson Hall)
Indigenous Student Affairs
Monday to Friday: 8:30 a.m. - 4:30 p.m.
Online — Indigenous Student Affairs is located in Iikaisskini (Paterson Centre) across from Mt. Blakiston Residence.
Monday to Friday: 8:30 a.m. - 4:30 p.m.
Online — SU060 (Students' Union Building)
ITS Solution Centre
Monday to Friday: 8:30 a.m. - 4:30 p.m.
Online — D570 (University Hall)
Phone Hours: 7:30 a.m. - 5:00 p.m.
Chat Support Hours: 8:30 a.m. - 4:30 p.m.
Accomodated Learning 
Monday to Friday: 8:30 a.m. - 4:00 p.m.
Online — B760 (University Hall)
Career Bridge
Monday to Friday: 9:00 a.m. - 4:00 p.m.
Online — AH151 (Anderson Hall)
Enrolment Services
Monday to Friday: 8:30 a.m. - 4:30 p.m.
Online — SU020 (Students' Union Building)
Counselling Services
Monday to Friday: 9:00 a.m. - 8 p.m.
Online — AH153 (Anderson Hall)
Health Centre
Monday: 9:00 a.m. - 12:00 p.m.
Tuesday: 8:30 a.m. - 4:30 p.m.
Wednesday: 9:00 a.m. - 2:00 p.m.
Thursday: 8:30 a.m. - 4:30 p.m. & 9:00 a.m. - 12:00 p.m.
Friday: 9:00 a.m. - 12:00 p.m.
Online — SU020 (Students' Union Building)
Registrars Office
Monday to Friday: 8:30 a.m. - 4:30 p.m.
(closed daily: 12:00 p.m - 1:00 p.m.)
Online — SU140 (Student's Union Building)
Scholarships & Student Finance
Monday to Friday: 8:30 a.m. - 4:30 p.m.
Tuesday: 9:00 a.m. - 4:00 p.m.
Online — SU140 (Students' Union Building)
Student Success Centre
Monday to Friday: 9:00 a.m. - 4:00 p.m.
(closed daily: 12:00 p.m. - 1:00 p.m.)
Online — AH148 (Anderson Hall)
Students' Union Office
Monday to Friday: 8:30 a.m. - 4:30 p.m.
Wednesday: 11:00 a.m. - 3:00 p.m.
Online — SU180 (Students' Union Building)
Food Court
Monday to Friday:
Coffee Company: 8:00 a.m - 7:00 p.m.
All other vendors: 11:00 a.m. - 7:00 p.m.
The Zoo: 11:00 a.m. - 8:00 p.m.
Ballroom Study Spaces: 11:00 a.m. - 8:00 p.m.
Library Services
Monday to Friday: 10:00 a.m. - 4:00 p.m.