Getting Started at ULethbridge


We are excited to welcome you to the University of Lethbridge!

You are about to become a vital contributor to one of Canada’s top-ranked universities and leading research institutions and we are looking forward to you joining our campus community.


The Getting Started Virtual Guide contains all the information present in this guide for getting set up as a new employee at ULethbridge. This page is your guide to getting set up as a new employee at the University of Lethbridge, including setting up your employee login, accessing webmail and more. This page also contains information on benefits enrollment for benefits-eligible employees. Employees who are benefits-eligible will receive a welcome email from a Human Resources Service Coordinator with step-by-step instructions for benefits enrollment, so don’t worry about having to sort out your benefits on your own!

Need Help?

If at any point during this process you have any questions or concerns, please contact:
Human Resources


If you encounter any technical issues or errors while setting up your credentials or accessing web portals or your webmail, please contact:
Information Technology Services Solutions Centre 
Phone: (403) 329-2490

Getting Set-up as a New Employee

All new employees will be required to provide certain pieces of information to complete their new employee onboarding. Returning employees may be required to provide updated personal information as needed. You will be prompted by your new manager or by a Human Resources Service Coordinator to provide your personal information, but it is helpful to ensure you have these items ready to go. This includes:

  • Banking information for direct deposit - your bank should be able to provide you with a void cheque for this purpose. (Check your bank's virtual banking site for more information.)
  • Social Insurance Number (SIN)
  • (If applicable) Work Permit, Study Permit, or Permanent Resident card
  • (If applicable) Criminal Record Check or Vulnerable Sector Check (your manager will indicate whether this is a requirement when an offer is made)


Benefits eligible employees will be required to provide additional personal information for the purpose of enrollment in applicable pension and benefits programs. You will be provided instructions on what documents to provide by a Human Resources Service Coordinator. These documents include:

  • Your Alberta Personal Health Card
  • An Alberta Personal Health Card for your spouse (if applicable)
  • Personal Identification documents (a passport or birth certificate)
  • Personal Identification documents for your spouse (if applicable)
  • Marriage certificate (if applicable)

Your campus login is necessary to access various services and portals, such as the Bridge, Webmail, and more.

  • If you are a student and/or previously attended ULethbridge and remember your Login credentials, you can login with the same information.
  • If you forgot your Login credentials or need to create one, follow the steps below.


To set up your Campus Login:

  1. Have your nine-digit ULethbridge ID number and birth date available. If you are a new employee, this information will be provided to you in the welcome email from Human Resources. If you have not been provided with this information, please contact us at
  2. Visit the Set-up Login webpage.
  3. Follow the steps provided on the setup page to select your username, password and security questions.
  4. Now that you have your Login credentials, you will have access to the Bridge, Webmail, etc.


It is your responsibility to check your email regularly. Your ULethbridge email will be the primary contact point that University administration, Human Resources, your manager, and colleagues will use to communicate with you. Automatic email reminders will also be sent to you to ensure you submit your Timesheets for approval on time. 

To check your Webmail:

  1. Visit ULethbridge Webmail
  2. Select "Students, faculty, and staff webmail login." 
  3. Use the credentials created when setting up your login.


You may also wish to utilize the Outlook Desktop application to access your campus webmail. This app is a standard part of the Microsoft Office Suite and is pre-installed on all University devices. You will utilize the same credentials to login to your webmail using the Outlook app. 

The Bridge is your employee self-service portal. The Bridge is used by students and employees alike to update your personal information, view your pay history and time-off balances, complete timesheets, and much more.


To set up your account in the Bridge:

  1. Go to The Bridge Set-up
  2. Enter your employee ID number given to you in your welcome email.
  3. Follow the instructions and prompts.



For more information on the Bridge, its functions, and where to find information, visit: 

Employee Self-service: the Bridge

In the event of an emergency or serious situation, it is vital for Human Resources to be able to reach a contact person on your behalf. All employees of the University are asked to complete the Emergency Contact information section on The Bridge (Web Information System) as soon as possible. Please review this information on an annual basis and update when necessary. This information will not be distributed outside of the Human Resources department. 

  1. Login to The Bridge  
  2. Click on the Personal Information tab.
  3. Click on Update Emergency Contacts/Authorized Designate. 
    • To Add a New Contact: click New Contact under Emergency Contacts section, complete fields listed. 
    • To Update your Emergency Contact information: click the name you wish to update, make necessary changes.
  4. Click on the Submit Changes box.

For benefits-eligible employees, you will need to set up your virtual account with Alberta Blue Cross to be able to access information about your coverage and submit claims for coverage. The information you will require for this registration will be provided to you by an HR Service Coordinator via email. 


To set up your Alberta Blue Cross Account:

  1. Visit Alberta Blue Cross Online Services
  2. Click Sign in at the top of the page and select Plan members from the drop-down menu. 
  3. Click on Not registered yet?
  4. Enter your last name, group number, ID Number, birth date, and a valid email address.
  5. Create your login ID and password.
  6. Choose four security questions and provide answers to them. These will be used to verify your identity if you forget your password or get locked out of your account. 
  7. To complete your registration, read and agree to the site terms of use. Then you can enter the site. 


If you have more than one Alberta Blue Cross benefit plan, you can view all of your plans using your one login ID and password. To add additional plans to your profile, go to Manage multiple plans.

For assistance, please contact the Alberta Blue Cross Customer Service department toll free at 1-800-661-6995  (Mon-Fri, 8:30am - 5:00pm MST).

Benefits Enrollment

As part of your onboarding process, you will be prompted to complete the enrollment process for any benefits for which your are eligible. Please select the applicable employee group below and follow the steps provided to complete the enrollment process. In the email which provides information on benefits enrollment and prompts you to begin the process, you will be provided with options to submit the completed forms and any required personal documents.