Frequently Asked Questions

• Completed Patient Demographic Form
• Pertinent Medical Documents
• Provincial Health Care Card
• Student/Staff ID Card

Providing the Health Centre with the purpose for your visit is essential:

• To ensuring that you have sufficient time and are booked with the appropriate Provider.
• You will only be seen for the concern stated at time of booking, additional concerns will need a new appointment.

The Health Centre has a strict policy in regards to arriving late, cancellations and missed appointments.

• Arriving Late: 

  • If you running late and are unsure if you will make it to your appointment on time call or email the Health Centre to inform the staff you will be arriving late.  Health Centre staff will inform you as to whether you need to reschedule or if there is still time that day for you to be seen.
  • If you arrive late for your booked appointment and have not informed the Health Centre, you WILL be required to rebook your appointment and MAY be charged for the missed appointment.

• Cancellations with Less than 24 Hour Notice:

  • Booked appointments must be cancelled with at least 24 hours notice.
  • Failure to do so WILL results in a charge of $40.00

• Missed Appointments:

  • If you do not show up for your booked appointment you WILL be charged $40.00 for this missed appointment.