You may be entitled to a refund of any payments in excess of your current assessment. If you want a refund of excess payments, you must contact the Cash Office to initiate the refund process.

Refunds for a course drop or complete withdrawal cannot be processed until after the drop or withdrawal has been processed by the Registrar's Office.

Cheque Refunds -

You should allow up to two weeks for your refund to be processed if requesting the refund in the form of a cheque. The refund cheque can be picked up in the Cash Office or mailed at your request.

Interac Refunds -

Interac Direct payment refunds are available to you on campus or if you do not want to wait for a cheque to be processed. You will have to provide valid picture ID, such as University of Lethbridge student ID card, drivers licence, or passport, to obtain Interac Direct payment refunds.

Direct Deposit Refunds -

Through the Bridge you can add your banking information and have your refund deposited directly into your account without having to visit the cash office in person. Direct Deposit refunds can take up to two weeks to complete.

International Refunds -

Refunds for international student payments are required to be returned to the source country. Refunds will be processed via the means the payment was received, or another suitable option. Options include Convera, PayMyTuition or a traditional bank wire. Contact to discuss your options. Refund processing can take up to eight weeks to complete.

Please contact the Cash Office for refund requests.

  • Phone - 403-329-2469
  • Email -
  • In Person - located in Anderson Hall - AH144 - windows are open daily from 9:00 am until 3:30 pm