Procedures for Withdrawal
If you are unable to finish the entire academic term of lessons (September – May), you can send a cancellation request to firstname.lastname@example.org. We require 30-days written notice for withdrawal, similar to rental properties or daycares, so that our instructors have an opportunity to replace your lesson time without a loss of income. Once we receive you notice, we will proceed as follows: The instructor will be asked to confirm how many lessons will have taken place in total, to the end of the 30 days' notice (including any missed/forfeited lessons). If you have paid in full, you will be refunded to the remaining lessons. Those on our automated payment plan will be refunded any overpayment that may have occurred and no additional payments will be charged. These details will be confirmed via email before the final refund or payment.
Missed lessons - Rescheduling Policies for Private Lessons
Lessons cancelled by the student are made up at the discretion of the instructor, but in most cases, the missed lessons are forfeited. Please understand, weekly lesson times are set aside in our incredible busy studio for you at the beginning of the year. If you do not attend at your designated time, that is time that we can not fill with another student, since you will be returning the following week. If you do not want to forfeit your lesson, consider doing it online that week; your instructor can give you some options. NOTE: Our studios at Casa are now booked at capacity, so moving your lesson time is not usually an option. Please understand that there are few programs when you would be able to move your standing weekly program time (eg. ballet, hockey, gymnastics).
Any cancelled lesson initiated by an instructor will be made up.
Students should not attend lessons or Conservatory group classes or ensembles if they are exhibiting any signs and symptoms of illness. Instructors may ask students to leave their studio or classes if they seem to pose a health risk to other students or the instructor. Signs and symptoms include: vomiting, fever, unexplained rash, coughing, runny nose, etc. Please do not attend lessons if you are feeling ill or have been recently exposed to someone who has tested positive for Covid-19.