Lindemann, Joshua

Lindemann, Joshua
Technology Services Manager

Dhillon School of Business - Technology Services

Phone
(403) 394-3999
Email
joshua.lindemann@uleth.ca

Office Hours

Monday - Friday: 8:30 AM to 4:30 PM

About Me

Experienced strategic IT professional with a strong foundation in systems administration, virtualization, and user support, now expanding into Digital Business Transformation & Innovation. With over 30 years of experience in high-impact technology management, virtualization, and digital modernization. Experienced in leading technology modernization and digital transformation through the integration of Generative AI, HyFlex learning environments, and secure cloud infrastructure. Proven expertise in multi-site operations, adult literacy education, and advanced technical project management.


Biography

Education
  • Google Cybersecurity Professional Certificate (Apr 2026)
  • AI Foundations for Business Professionals, University of Oxford (Feb 2026)
  • AI for Digital Transformation Certificate, Cornell University (Dec 2025)
  • Digital Marketing Professional Certificate, University of Lethbridge (2020)
  • Certificate with Honors: Computer Network Specialist, Lethbridge Polytechnic (2000)
  • Diploma: Computer Information Technology, Lethbridge Polytechnic (1999)
  • Advanced High School Diploma (1996)

Certification
  • CompTIA A+ (1999)
  • NACSE Web Technician (NWT) (1999)
  • NACSE Senior Network Specialist (NSNS) (2000)
  • NACSE Associate Network Specialist (NANS) (2000)
  • Certified Computer Technician (2000)
  • Certified Network Technician (2000)
  • Windows NT 4.0 Server Administration (2000)
  • Symantec NAV CE 7.5 Administration (2001)
  • Symantec NAV CE 7.5 Advanced Administration (2001)
  • Citrix Certified Administrator for XenApp 6 (2013)
  • Citrix Certified Administrator for XenDesktop 5 (2014)
  • Citrix Certified Associate - Virtualization (CCA - V) (2017)
  • Citrix Certified Associate - Virtualization (CCA - V) (2020)
  • Digital Marketing Professional Certificate (2020)
  • Introduction to Dark Web, Anonymity, and Cryptocurrency (2023)
  • Ethical Hacking Essentials (2024)
  • Google Prompting Essentials Specialization Certificate (2025)
  • Google Generative AI Leader Specialization Certificate (2025)
  • Google AI Essentials Specialization Certificate (2025)
  • Google Prompting Essentials Specialization Certificate (2025)
  • Generative AI Leader Specialization Certificate (2025)
  • Generative AI for Executives & Business Leaders Specialization Certificate (2025)
  • AI for Digital Transformation Certificate (2025)
  • AI Foundations for Business Professionals Specialization Certificate (2026)
  • Google Cybersecurity Professional Career Certificate (2026)

Core Skills & Competencies

    Leadership & Management: Technology Services Management; IT Operations Leadership; Staff Supervision; Help Desk Management; Budgeting; Procurement; Customer Service; Vendor Negotiation; Strategic Planning; Stakeholder Engagement; Service Delivery; Change Management; Cross-Campus Coordination.

    Project & Process Improvement: Project Management; Needs Assessment; Solution Design; Workflow Automation; Business Analysis; Documentation; Implementation Planning; Process Modernization; User Adoption.

    Digital Transformation & Innovation: Generative AI Integration; Digital Business Transformation; HyFlex Learning Environments; Educational Technology; AI Strategy; Workflow Optimization; Digital Course Evaluation Systems; Digital Wayfinding.

    Training & User Enablement: Workshop Delivery; Faculty and Staff Training; Digital Literacy Instruction; Adult Learner Support; Technical Documentation; User Onboarding; One-on-One Coaching\Training; Remote and Hybrid Instruction Support.

    Infrastructure & Virtualization: Citrix XenServer/XenApp/XenDesktop/PVS; Azure Virtual Desktop; Virtual Desktop Infrastructure; Windows Server Administration; Thin Client Environments; Endpoint Management; Backup and Recovery; Software Licensing.

    Cybersecurity, Networking & Support: Active Directory; Firewall/VPN Support; Antivirus and Endpoint Protection; IT Security Policy Development; Network Administration; Remote Access; Data Protection; Help Desk Support; Troubleshooting.

    Web & Digital Tools: WordPress; HTML; ASP; PHP; Digital Marketing; Website Administration; Database-Integrated Web Systems; Small Business Technology Consulting.


**Please visit my LinkedIn profile for a more in-depth look at my experience, past projects and capabilities.

Links

Curriculum Vitae