Update from Chartwells

This notice is from the archives of The Notice Board. Information contained in this notice was accurate at the time of publication but may no longer be so.

What menu changes are coming?
At Chartwells, food is our passion, so we completely understand the desire to have multiple options to choose from. We like to mix up the menu where possible and love hearing feedback from our guests on their preferences. Here at the University of Lethbridge, we have made a few menu changes recently, including Roots and Seeds and Diner Sandwiches, and are excited to share we will be introducing new international concepts at our Globally Local station, and Bombay Bicycle station, including Poke Bowls, in the new year.

But we aren’t done yet. Our menu is always evolving and we wanted to give students the opportunity to share their feedback at our recent food forum. We will include their feedback into our January planning.


What’s coming in food services
Being innovative is so important when it comes to delivering a great food experience – in fact, we often rely on the support of our corporate innovation team to help build those plans. Over the past couple of weeks, members of our innovation team have visited the campus and will share some new ideas for January return to campus. They have some really cool stuff underway that we are excited to launch, including limited time offers, pop-up events, theme events and premium nights.

I am also pleased to share we will be expanding our service offerings with the re-opening of our Subway location on campus. We know this is something that was important to our students so we have responded and Subway will open in January. Tim Hortons Express will remain closed in January.

In terms of pricing, we continue to see supply and demand issues across the globe and our teams are focused on finding the quality products we require for our guests. This occasionally results in the need to spend more to meet our standards. We are trying to offset some of this by offering value add options such as The Friday Food Club featuring special promotions and discounts, a coffee card program, meal deals, combos and new items that can be offered at a lower price point.


What does Chartwells do to assure food safety?
Food safety is absolutely the most important thing we do. In all honesty, some of the recent quality issues we’ve seen on campus over the past couple of weeks are disappointing. It is not the quality we expect for our guests, nor is it the quality they deserve. We sincerely apologize for these recent gaps in quality and are taking these issues very seriously.

We have taken immediate actions to help fix the situation, including staffing and a complete re-training of our associates on food safety protocols, including temperature checks and sign-off. We have even called in Alberta Health Services to review our processes as an added precaution.

We use a professional, third-party company to audit our units regularly to make sure our health and safety programs are followed. We also have an exceptional recall system in place that immediately notifies our operators of vendor recalls, so unsafe product is removed from our inventory. Our risk management team is in constant contact with our in-unit teams to make sure any process changes and health and safety programs are followed.

We will not tolerate anything that compromises the quality of our food – that’s our commitment to our guests.


Food Forum
We know students have concerns about their food-service options on campus and we wanted to hear their feedback. To provide a space where students could voice their thoughts, concerns, and suggestions for moving forward, we held a Food Forum on Dec. 9 from 5 - 7 p.m. We want our students to be excited to eat on campus and share experiences in our dining halls, and we hope they continue to come to us throughout the year with any new input they may have. We welcome their ongoing collaboration and appreciate their suggestions. Changes to the operation will take place in January based on the input and findings of the forum.

More to come!


Jan Morel

General Manager Food Services



caroline.zentner | caroline.zentner@uleth.ca