This notice is from the archives of The Notice Board. Information contained in this notice was accurate at the time of publication but may no longer be so.
What is this notice about?
Connections to the VPN (virtual private network) service are proceeding abnormally slow for a limited number of users of the system.
When did this happen?
We are unsure of the start date; it is suspected that a windows security update is interfering with the Cisco AnyConnect VPN client.
Who is being affected and how?
This issue is only affecting VPN users using Microsoft Windows 7. At present all other platforms seem to be connecting normally.
If you are affected by this issue, you may experience a delay of 45 to 60 seconds when attempting to log in to the VPN. Following the delay you may be prompted to log in or the connection may time out, asking you to try again.
If you are affected by this issue and haven’t already reported it to the ITS Solutions Centre, we encourage you to do so. Contact information for the Solutions Centre is below.
Why is this happening?
The cause of this issue is currently unknown. IT Services is working with the vendor on a solution.
Contact:
ITS Solutions Centre | help@uleth.ca | (403) 329-2490