| Questions - Services Desk by Type | ||||||
| 2019/20 | 2020/21 | 2021/22 | 2022/23 | 2023/24 | ||
| Facilitative | 3273 | 587 | 3198 | 3315 | 3231 | |
| Basic | 280 | 73 | 720 | 1239 | 1264 | |
| Complex | 12 | 5 | 54 | 52 | 90 | |
| Technology | 1183 | 9 | 900 | 1070 | 1144 | |
| Total | 4748 | 674 | 4872 | 5676 | 5729 | |
| NOTE: Collection of GSD statistics did not begin until Jan. 13th, 2014 | ||||||
| Questions - Technology by Category | ||||||
| 2019/20 | 2020/21 | 2021/22 | 2022/23 | 2023/24 | ||
| Technology | 27 | 106 | 149 | 167 | ||
| Citrix | 10 | 5 | 1 | 0 | ||
| Printing | 904 | 2 | 770 | 908 | 947 | |
| Hardware | 90 | 1 | 0 | 0 | 0 | |
| Software | 85 | 1 | 0 | 0 | 0 | |
| Network | 22 | 3 | 19 | 12 | 30 | |
| Web | 45 | 2 | 0 | 0 | 0 | |
| Total | 1183 | 9 | 900 | 1070 | 1144 | |
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