| Online
Assistance |
|
|
|
|
|
|
|
|
|
|
|
| |
Contacts |
|
| |
2018/2019 |
2019/2020 |
2020/2021 |
2021/2022 |
2022/2023 |
|
| Facilitative |
2,175 |
886 |
73 |
638 |
101 |
|
IRAD and PATSS began combined |
|
| Basic |
1,787 |
1,413 |
60 |
644 |
259 |
|
Desk February 2017 |
|
| Complex |
189 |
195 |
9 |
75 |
32 |
|
| Technology |
551 |
215 |
5 |
114 |
11 |
|
| Total |
4,702 |
2,709 |
147 |
1,471 |
403 |
|
| |
|
|
|
|
|
|
Began gathering In Office stats |
|
|
|
16-Apr |
|
| In-office
Reference by Type |
|
| |
Contacts |
|
| |
2018/2019 |
2019/2020 |
2020/2021 |
2021/2022 |
2022/2023 |
|
| Facilitative |
|
|
|
25 |
20 |
|
| Basic |
|
|
|
97 |
138 |
|
| Complex |
|
|
|
207 |
279 |
|
Began gathering In Office stats |
|
| Technology |
|
|
|
7 |
9 |
|
Jan-17 |
|
| Total |
0 |
0 |
0 |
336 |
446 |
|
| |
|
|
|
|
|
|
|
|
| Total In-office and OA |
|
| |
Contacts |
| |
2018/2019 |
2019/2020 |
2020/2021 |
2021/2022 |
2022/2023 |
| Facilitative |
2,175 |
886 |
73 |
663 |
121 |
| Basic |
1,787 |
1,413 |
60 |
741 |
397 |
| Complex |
189 |
195 |
9 |
282 |
311 |
| Technology |
551 |
215 |
5 |
121 |
20 |
| Total |
4,702 |
2,709 |
147 |
1,807 |
849 |
| |
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|
