| TOTAL INTERACTIONS (sans AskUs) | In-Person Interactions | In-person Technology by Category | |||||
| Contacts | Contacts | Contacts | |||||
| Facilitative | 1230 | Facilitative | 1088 | Technology | 44 | ||
| Basic | 471 | Basic | 265 | Citrix | 0 | ||
| Complex | 17 | Complex | 9 | Printing | 258 | ||
| Technology | 305 | Technology | 302 | Network | 3 | ||
| Referral | 0 | - | - | ||||
| Total | 2023 | Total | 1664 | Total | 305 | ||
| TOTAL INTERACTIONS + AskUs Emails | IM/Text Interactions | ||||||
| Contacts | Contacts | ||||||
| Facilitative | 1242 | Facilitative | 26 | ||||
| Basic | 488 | Basic | 76 | ||||
| Complex | 20 | Complex | 3 | ||||
| Technology | 306 | Technology | 1 | ||||
| Referral | 7 | - | |||||
| Total | 2063 | Total | 106 | ||||
| Email Interactions (gsd.library) | |||||||
| Contacts | |||||||
| Facilitative | 23 | ||||||
| Basic | 42 | ||||||
| Complex | 2 | ||||||
| Technology | 1 | ||||||
| - | |||||||
| Total | 68 | ||||||
| Telephone Interactions | |||||||
| Contacts | |||||||
| Facilitative | 93 | ||||||
| Basic | 88 | ||||||
| Complex | 3 | ||||||
| Technology | 1 | ||||||
| - | |||||||
| Total | 185 | ||||||
| AskUs Emails | |||||||
| Contacts | |||||||
| Facilitative | 12 | ||||||
| Basic | 17 | ||||||
| Complex | 3 | ||||||
| Technology | 1 | ||||||
| Referral | 7 | ||||||
| Total | 40 | ||||||