| TOTAL INTERACTIONS (sans AskUs) | In-Person Interactions | In-person Technology by Category | |||||
| Contacts | Contacts | Contacts | |||||
| Facilitative | 1421 | Facilitative | 1263 | Technology | 65 | ||
| Basic | 499 | Basic | 369 | Printing | 439 | ||
| Complex | 41 | Complex | 32 | Network | 22 | ||
| Technology | 526 | Technology | 520 | - | |||
| Referral | 0 | - | - | ||||
| Total | 2487 | Total | 2184 | Total | 526 | ||
| TOTAL INTERACTIONS + AskUs Emails | IM/Text Interactions | ||||||
| Contacts | Contacts | ||||||
| Facilitative | 1430 | Facilitative | 41 | ||||
| Basic | 510 | Basic | 64 | ||||
| Complex | 41 | Complex | 6 | ||||
| Technology | 526 | Technology | 4 | ||||
| Referral | 5 | - | |||||
| Total | 2512 | Total | 115 | ||||
| Email Interactions (gsd.library) | |||||||
| Contacts | |||||||
| Facilitative | 49 | ||||||
| Basic | 11 | ||||||
| Complex | 1 | ||||||
| Technology | 0 | ||||||
| - | |||||||
| Total | 61 | ||||||
| Telephone Interactions | |||||||
| Contacts | |||||||
| Facilitative | 68 | ||||||
| Basic | 55 | ||||||
| Complex | 2 | ||||||
| Technology | 2 | ||||||
| - | |||||||
| Total | 127 | ||||||
| AskUs Emails | |||||||
| Contacts | |||||||
| Facilitative | 9 | ||||||
| Basic | 11 | ||||||
| Complex | |||||||
| Technology | |||||||
| Referral | 5 | ||||||
| Total | 25 | ||||||