| Reference[1] | IN-PERSON TECHNOLOGY BY CATEGORY | |||
| Contacts | Contacts | |||
| Facilitative | 9 | Technology | ||
| Basic | 9 | Citrix | ||
| Complex | 1 | Printing | 1 | |
| Technology | 1 | Hardware | ||
| In Office | 95 | Software | ||
| Total | 115 | Network | ||
| Web | ||||
| Total | 1 | |||
| IM[2] | ||||
| Contacts | ||||
| Facilitative | 97 | |||
| Basic | 106 | |||
| Complex | 10 | |||
| Technology | 3 | |||
| Total | 216 | |||
| AskUs | ||||
| Contacts | ||||
| Facilitative | 10 | |||
| Basic | 22 | |||
| Complex | 1 | |||
| Technology | 7 | |||
| Total | 40 | |||
| Total In-person and Online | ||||
| Contacts | ||||
| Facilitative | 116 | |||
| Basic | 137 | |||
| Complex | 12 | |||
| Technology | 11 | |||
| In Office | 95 | |||
| Total | 371 | |||