Key Fobs
Key Fobs are electronic keys used in all Housing Services spaces.
All residents will receive a Key Fob to access personal living space.
Housing Administrative Support Staff
Our Administrative Support Staff are the only individuals who are authorized to activate or deactivate key fobs (C420).
Duplicate Keys
Additionally, Housing Administrative Staff are able to issue duplicate keys to authorized departments or individuals and can expire these keys by time and/or day.
Troubleshooting
If a key fob is not functioning, Housing staff can identify what the issue is via a code system. Sometimes it is as simple as a dead battery.
New Keys/Lost Keys
Residence Assistants (RAs) & Campus Security Staff cannot create new keys!
Summer Hotel Accommodations
Each year we sign over a block of accommodations to Conference & Event Services for Summer Hotel Accommodations, from May through August. Key fobs are cleared off prior to the handover and additionally, once Conference & Event Services returns the fobs to Housing Services at the end of the summer.
Battery Level Indicator
The SAFLOK door device is equipped with a battery level indicator. The battery indicator on the door lock device will flash green once and then red five times when the battery is dying.
Please alert Housing that you need a battery replacement on your lock to prevent it from going dead after hours. Please fill out an online maintenance request.
If Your Battery Dies on a Weekend
You will need to rely on an RA or Security staff member to let you into your accommodations all weekend until the Housing Office opens on Monday at 9:00 am.
Providing Residents With Maintenance Notice
Request by Resident via a Maintenance Service Request: If a student has requested maintenance they don’t need 24-hour notice
Regular Scheduled Maintenance: 24 hours notice given to students via formal notification (standard email)
Maintenance Procedures
All maintenance scheduling is done by the Housing Office. Students will be notified and maintenance staff will be provided with a work order, once you submit your online Maintenance Request.
Housing staff will activate a key fob for our maintenance staff. In addition, they are required to sign in and out of assigned room locations.
Maintenance staff must return the key fob to the Housing office at the end of the business day, regardless of whether a job has been completed.
Lost Keys
If lost keys go unreported, the right to a safe and secure environment may be jeopardized. Unreported lost keys will be considered non-returned keys. All charges associated with non-returned keys will apply.
During Business Hours:
- Call Housing Services at 403-329-2584
- If the key is later found; Door key (FOB) replacement still applies as a resident was provided with a NEW KEY.
After Hours:
- Call RAD or the Security Office
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If you lose your key fob on a weekend or your battery dies, then you must rely on an RA or Security staff member to let you into your accommodations all weekend, until the Housing Office opens on Monday at 9:00 am
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A guest of a Resident CANNOT request access
Note: Security Services offers a Key Tag Service.
Service Charges for Lost Keys & New Lock Requests:
Electric Door Key (FOB): $75
Complete Lock Replacement: $350
Prices are approximate and subject to change without notice
Note: Non-Returned keys are considered lost and replacement charges are as indicated above.
See Return of Keys